Refund policy

Refund & Return Policy

Last updated: July 30, 2026

Thank you for shopping with Veloura Beauty. We want you to be satisfied with your purchase.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be in the original packaging

  • Include all original accessories, if applicable

  • Not be damaged due to customer misuse

For hygiene and safety reasons, opened or used beauty, cosmetic, fragrance, or personal-care products may not be eligible for return.

How to Request a Return

Before sending an item back, please contact us at:

armantariq397@gmail.com

Please include:

  • Your order number

  • Your name

  • The reason for the return

  • Photos of the product if it arrived damaged or defective

We will review your request and provide return instructions when applicable.

Please do not send products back without contacting us first.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:

armantariq397@gmail.com

Please provide your order number and clear photos of the item and packaging. We will review the issue and, where appropriate, offer a replacement, refund, or another suitable resolution.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law or the issue was caused by an error on our part.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Opened or used beauty products

  • Opened fragrances or cosmetics

  • Products that cannot be resold for hygiene or safety reasons

  • Gift cards

  • Items marked as final sale

Exchanges

If you need to exchange an eligible item, please contact us at armantariq397@gmail.com. Exchanges are subject to product availability.

Contact Us

For questions about returns, refunds, or exchanges, please contact:

Veloura Beauty
Email: armantariq397@gmail.com