Refund policy

Refund & Return Policy

Last updated: August 12, 2026

At Veloura Beauty, we want you to be satisfied with your purchase. We offer eligible customers a 30-day return period.

30-Day Returns

You may request a return within 30 days of receiving your order, subject to the conditions below.

To be eligible for a return, the item should generally be:

  • Unused and in its original condition

  • In the original packaging

  • Complete with original labels, seals, and accessories where applicable

  • Returned with proof of purchase or order information

Perfume and Fragrance Products

For hygiene, safety, and product integrity reasons, opened, sprayed, used, or altered perfumes and fragrance products may not be eligible for return unless the product is defective, damaged, incorrect, or otherwise required to be accepted under applicable law.

Unopened and unused fragrance products may be eligible for return within the 30-day period, subject to the conditions of this policy and applicable law.

Beauty Products

Beauty and personal-care products should be unused and unopened where hygiene or safety considerations apply.

Products that have been opened or used may not be eligible for return unless they are defective, damaged, incorrect, or applicable law provides otherwise.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging where applicable

We will review the issue and provide an appropriate resolution.

How to Request a Return

Before sending an item back, contact us at:

Email: armantariq397@gmail.com

Please do not send products to an address that has not been provided or confirmed by our customer service team.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise required by applicable law, the customer may be responsible for return shipping costs.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Non-Returnable Items

Items that may not be eligible for return include:

  • Opened or used perfumes and fragrances

  • Used beauty or personal-care products

  • Products returned without required original packaging where the packaging is necessary for resale or hygiene

  • Items damaged through customer misuse or improper handling

  • Gift cards or other items that are legally non-returnable

This does not affect any mandatory consumer rights that apply under applicable law.

Exchanges

Where available, exchanges may be handled on a case-by-case basis. Customers should contact us before returning an item.

Contact

For return or refund questions:

Veloura Beauty
Email: armantariq397@gmail.com